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Jucy Rentals Rental Terms for travel between 01-Dec-2017 and 31-Dec-2019
These Terms and Conditions apply to any Agreement between JUCY and
the Hirer whose name and address appears in the Rental Agreement.
JUCY and the Hirer agree as follows:
1. CONSUMER RIGHTS STATEMENT
All Hirers rights set out in this Agreement are in addition to the Hirer’s
rights as a consumer pursuant to applicable consumer protection laws,
including the Australian Consumer Law. Such rights are not excluded,
restricted or modified by operation of this Agreement. The Hirer may
find out more about the Hirer’s rights from consumer organizations and
bodies including the Australian Competition and Consumer Commission
and State/Territory fair trading authorities.
In this Agreement, unless the context clearly indicates otherwise:
‘Agreement’ means any Confirmation and/or the Rental Agreement;
‘Bond’ means the amount paid by the Hirer on pick-up of the Vehicle
to cover any liability or other amounts owned by the Hirer under this
‘Collection Point’ means the collection point for the Vehicle specified in
the Confirmation and/or Rental Agreement;
‘Confirmation’ means the confirmation of the Hirer’s booking from
JUCY confirming Vehicle type, Fee, Bond, Term of Hire, Start Date,
Return Date, Collection Point and Return Location;
‘Excess Reduction Cover’ means the excess reduction cover described
in clause 9 which only applies if it is specified in the Rental Agreement;
‘Fee’ daily rental costs and any additional fees as agreed.
‘Hirer’ means the person or persons nominated as the customer/hirer/
Authorised Driver and any person whose credit card is presented for
payment of the Hirer’s charges;
‘JUCY’ means JUCY Rentals PTY Limited;
‘Rental Agreement’ means the document entitled Rental Agreement
which has been signed for and on behalf of the Hirer and the Terms and
‘Return Location’ in respect of the Vehicle, means the return location
specified in the Confirmation and/or Rental Agreement;
‘Terms and Conditions’ means the terms and conditions set out in this
‘Vehicle’ means the Vehicle hired by the Hirer and includes tyres, tools,
accessories, and all other equipment, documents or additional hire
items related to the Vehicle and any replacement or substitute Vehicle
that may be provided.
3. RENTAL DURATION
a) The term of hire (‘Term of Hire’) in respect of the Vehicle shall
commence at the time and date specified in the Rental Agreement
(‘Start Date’) and cease at the time and date specified in the Rental
Agreement (‘Return Date’). Car charges are calculated on a 24-hour
basis. On the Return Date, the first hour is free; after the first hour
late a full day hire applies. Campervan charges are calculated on a
calendar day basis. When calculating the number of days the Vehicle is
rented, the Start Date is counted as day one of the rental, regardless of
pick-up time. The Return Date is counted as the final day of the rental
regardless of drop off time.
b) Minimum rental periods are subject to change, and any such
change will be notified to the Hirer prior to Confirmation and once a
Confirmation has been received by the Hirer, JUCY may not alter the
minimum rental period for that booking.
4. RATES, AMENDMENTS AND CANCELLATION
a) This Agreement and the rates and conditions quoted in our website,
brochures and/or documentation are subject to change without notice.
However (subject to changes in legislation or system generated errors)
JUCY will not alter this Agreement or the rates or conditions applicable
to the Hirer’s rental once the Hirer has received Confirmation, unless
the booking is amended at the Hirer’s request.
b) All amendments to a booking are subject to availability and approval
by JUCY. If a reservation, Return Location, category or Vehicle type,
Collection Point, Start Date or Return Date is amended prior to
collection by the Hirer, the applicable rate for the Vehicle may in the
absolute discretion of JUCY be re-calculated to the new rate applicable
at time of amendment, the Hirer will be advised of any change in rate
at the time. Rate recalculations are based on the rate at the time of
reservation or the new rate at the time of amendment.
c) Subject to clause 4(e), if the Hirer requests to voluntarily downgrade
their Vehicle type from the reserved category of Vehicle, the Hirer will
not be entitled to any refund from JUCY.
d) All changes to a booking, including extensions to the Return Date,
are subject to availability and approval by JUCY and must be requested
through JUCY’s reservations team at least 48 hours prior to the Return
Date or any agreed extension thereof. In the event of any unauthorised
extension to the Return Date, the Hirer shall pay the current daily rental
rate for each day until the Vehicle is returned and an additional late
return fee of such amount JUCY nominates as its reasonable costs
in connection with such unauthorised extension being not more than
$500. In the event of any unauthorised change to the Return Location,
the Hirer shall pay a relocation fee as determined by JUCY acting
reasonably but in any event not in excess of $500.
The standard cancellation fees that apply to reservations are as follows:
If canceled 22 calendar days or more prior to pick up: no fee
If canceled 0 – 21 calendar days prior to pick up: 20% of the total booking value
If canceled within 24 hours of Day of pickup or a no-show: 100% of the total booking value
5. PERSONS WHO MAY DRIVE THE VEHICLE
a) The Vehicle may be hired and driven during the Term of Hire only by
the persons specified as authorised drivers in the Rental Agreement,
and only if they hold a valid driver’s licence, which must be presented
to JUCY at time of collection of the Vehicle (‘Authorised Driver’). Only
persons 18 years and over may be an Authorised Driver in respect of
b) If the licence of an Authorised Driver is not printed in English it must
be accompanied by an accredited English translation which is to be
provided to JUCY. Please note a licence classified as, or comparable
to a Green P licence will be accepted, however the Authorised Driver
agrees to be bound by any restrictions or conditions imposed on or in
connection with that licence and is aware that any Excess Reduction
Cover may be voided and this Agreement may be terminated if such
restrictions or conditions are not adhered to.
c) Once the Vehicle has been collected, if any additional persons wish to
drive the Vehicle, they must call into a JUCY branch to get JUCY’s prior
approval and they must comply with clauses (a) and (b) above.
6. HIRER’S OBLIGATIONS
a) The Hirer acknowledges having received the Vehicle in a clean
condition, with a full fuel tank and full bottle of gas (if applicable). The
Hirer will return the Vehicle in a clean condition with a full fuel tank and
a full bottle of gas (if applicable, and subject to any pre-purchase fuel
and/or pre-purchase gas option being taken), on the Return Date at the
time and at the Return Point set out in the Rental Agreement.
b) The Hirer must ensure that all reasonable care is taken in handling
and parking the Vehicle and that it is left securely locked when not in
c) The Hirer must ensure that the recommended levels are maintained
with respect to the water in the radiator and battery, the oil and the tyre
pressures of the Vehicle.
d) Smoking and/or animals (excluding registered guide or assistance
dogs) are not permitted in the Vehicle at any time. If this condition is
breached, the Hirer must pay to JUCY a cleaning fee determined by
JUCY in its reasonable opinion and being not more than $250.
e) The Hirer must ensure that all Authorised Drivers comply with, and
all Authorised Drivers shall be bound by, these terms and conditions and
all Authorised Drivers must carry their driver’s licence with them when
driving the Vehicle.
f) In the event of any new damage to the Vehicle, the Hirer must notify
JUCY of the full circumstances of the damage as soon as practicable
(being not more than 48 hours) from the time the Hirer has knowledge
of the damage.
g) If there is an equipment defect or mechanical failure of the
Vehicle during the Term of Hire, the Hirer must notify JUCY as soon
as practicable, and in any event within 48 hours, from the time the
Hirer has knowledge of the defect or failure so at to give JUCY the
opportunity to rectify the problem during the Term of Hire. JUCY does
not accept liability for any claims submitted after this period.
h) The Hirer must ensure that a copy of this Agreement is kept in the
Vehicle throughout the Term of Hire and produced without delay for
inspection on demand by an enforcement officer
i) The Hirer shall not:
(i) drive or use the Vehicle (or permit the Vehicle to be driven or used)
otherwise than in a prudent and cautious manner. For the purposes of
these terms and conditions, a single Vehicle rollover shall be considered
a breach of this clause 6(i);
(ii) Use or permit the Vehicle to be used for the carriage of passengers
for hire or reward, unless JUCY has given its prior written consent;
(iii) Sublet or hire the Vehicle to any other person;
(iv) Permit the Vehicle to be operated outside the Hirer’s authority;
(v) Operate the Vehicle, or permit it to be operated in any race, speed
test, rally or contest;
(vi) Operate the Vehicle or permit it to be operated for the transport
of more than the number of passengers or more than the weight
of passengers or more than the weight of goods specified in the
certificate of loading for the Vehicle;
(vii) Drive or permit the Vehicle to be driven by any other person that is
not the holder of a current driver’s licence appropriate for the Vehicle;
(viii) Use the Vehicle for the purpose of a courier or delivery service.
j) JUCY values well-being of the Hirer and the occupants of the Vehicle
and, for safety purposes, JUCY reserves the right, at its sole discretion,
to restrict Vehicle movements in certain areas due to adverse road
or weather conditions, and the distance to nominated destinations in
relation to the length of hire period. JUCY will advise you on pick up of
any travel restrictions known at that time.
k) The Hirer must ensure that snow chains are fitted correctly, so as not
to cause damage to the Vehicle, person or property, when required due
to the road conditions during the winter season (June-October) or on
roads as advised by the relevant local Roads and Transport Authority
or the relevant ski resort. It is a legal requirement that all vehicles
travelling The Great Alpine Road and entering Mt Hotham Alpine Resort
must carry Diamond Pattern chains at all times during the declared
snow season and must be fitted where directed. In accordance with
State Law the Hirer can be fined for not carrying and fitting chains as directed
7. PAYMENT BY HIRER
a) Prior to collection of the Vehicle, the Hirer must pay JUCY in full
the fees (‘Fees’), excess amount/bond (‘Bond’) and any other amounts
specified in the Rental Agreement and present a credit card in the
Hirer’s name that is acceptable to JUCY for payment of such amounts.
Subject to the terms and conditions of this Agreement, the Hirer agrees
to pay any additional fees and costs that are incurred by the Hirer or are
payable by JUCY in connection with the hire of the Vehicle by the Hirer
including parking charges and fines, toll road charges and fines, camping
charges and fines, speeding and other traffic offence fines, late return
fees, relocation fees, and cleaning fees. In addition, the Hirer authorises
JUCY to debit the Hirer’s credit card for those additional costs which
become apparent following the Term of Hire.
b) The Hirer must pay for all petrol or diesel (but not oil) used in the
Vehicle during the Term of Hire, except where the Hirer has paid a prepurchased fuel option.
c) The following credit cards will be accepted: Visa, MasterCard &
American Express. A credit card administration fee of 2% applies for
the use of Visa and MasterCard and 4% applies for the use of American
Express for payment and Bond purposes. The credit card administration
fee will not be refunded if the Hirer cancels the booking.
d) Some banks and credit card providers may impose fees for certain
transactions, including currency conversion fees. Any fees and other
charges which may be charged to the Hirer or the Hirer’s bank or
credit card provider will be the Hirer’s sole responsibility, and for the
avoidance of doubt, are not included in any rate or sum provided by JUCY.
e) The Hirer accepts the risk of any currency exchange rate fluctuations
(including in relation to refunds and return of Bonds) and accepts that
JUCY has no control over any currency conversion rates or fees.
f) If a credit card is presented as payment, the credit card holder is
jointly and severally liable as a Hirer. The Hirer agrees that:
(i) JUCY shall be entitled to retain the Hirer’s credit card details in
accordance with the Payment Card Industry – Data Security Standard
and to take any action to recover from the Hirer’s credit card all
amounts due by the Hirer pursuant to this Agreement, including any
amounts due in respect of damage to the Vehicle or property of a third
party and all other additional charges as set out in this Agreement and
as listed in clauses 3, 7, 12, 14, 15, 16, 17 and 18; and
(ii) JUCY may process credit card charges relating to the Rental
Agreement up to 6 months after the Term of Hire
8. HIRER’S LIABILITY
a) If multiple persons are described as the Hirer in the Rental
Agreement, each person is jointly and severally responsible for all fees,
charges and other obligations pursuant to this Agreement.
b) Subject to clause 8(e), the Hirer is liable to JUCY for and indemnifies
(i) any loss of, or damage to, the Vehicle(including any accessories);
(ii) any consequential damage, loss or costs incurred by JUCY, including
salvage costs, loss of ability to re-hire and loss of revenue; and
(iii) any loss of, or damage to, Vehicles and property of third parties,
arising from the use or misuse of the Vehicle by the Hirer, any
Authorised Drivers, person whom the Hirer permits or allows to drive
the Vehicle, invitee of the Hirer or passengers in the Vehicle during the
Term of Hire,
to the extent that such loss, damage or costs have been caused by
or contributed to by the Hirer, any Authorised Driver, any person the
Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or
any passenger in the Vehicle, provided that the Hirer’s liability may be
reduced to the amount of the relevant Excess Reduction Cover payable
in respect of an incident subject to the terms and conditions of this
c) Subject to clause 8(e), the Hirer agrees to release and indemnify
JUCY from and against all actions, claims, demands, losses, damages,
costs, expenses, harm or other misadventure which the Hirer may
suffer or incur or become liable for as a result of any use of the Vehicle
in breach of this Agreement, any reckless or negligent act, error or
omission of the Hirer, any Authorised Driver, invitee of the Hirer or
passenger in the Vehicle or any misuse of the Vehicle by the Hirer during
the Term of Hire.
d) Notwithstanding any provision in this Agreement to the contrary, the
Hirer is not liable to JUCY for any loss to the extent that it is caused by
us (for example, through our negligence or breach of contract).
e) This clause 8 will survive termination of this Agreement.
9. EXCESS REDUCTION OPTIONS
The Hirer may nominate the Stress Free, Chance it and Risk Taker
options for Excess Reduction Cover of the Vehicle. The Bond payable
in respect of the Vehicle or any incident shall be in accordance with the
Excess Reduction Cover package option selected by the Hirer at the
time of renting and specified in the Rental Agreement, being either of
the “Stress Free”, “Chance It” or “Risk Taker” options, and the excess
applicable to such option will apply together with the appropriate rate
of payment for such option.
JUCY STRONGLY RECOMMENDS THAT OUR HIRE’S TAKE THE STRESS
FREE EXCESS REDUCTION OPTION TO TRAVEL WITH COMPLETE
PEACE OF MIND.
10. EXCESS REDUCTION COVER
All Excess Reduction Options are subject to the provisions and
exclusions set out below:
a) The Hirer may purchase and pay the daily rental rate for one of the
Excess Reduction Options to reduce the Standard Excess payable by
the Hirer under JUCY’s cover (‘Excess Reduction Cover’)
b) Subject to clause 11, the Hirer’s liability is covered by the relevant
Excess Reduction Cover selected up to a maximum of $2,000,000.
c) The Hirer’s liability for damage applies in respect of each separate
accident, incident or new damage, not each rental.
d) This clause 10 does not apply if the Hirer rejects Excess Reduction
Cover. If the Hirer elects not to use Excess Reduction Cover, the excess
payable by the Hirer is the Standard (Risk Taker) Excess as per the
Rental Agreement and is payable for each and every event involving
11. EXCESS REDUCTION EXCLUSIONS
Excess Reduction Cover does not apply in the following events or in
respect of the following fees, damages, expenses and/or costs and the
Hirer will be fully liable for all fees, damages, expenses and/or costs as
specified and/or which are associated with the relevant event:
a) The driver of the Vehicle is under the influence of alcohol or any drug
that affects their ability to drive the Vehicle.
b) The Vehicle is in an unsafe or un-roadworthy condition that arose
during the Term of Hire and such condition has caused or contributed
to the damage or loss, and the Hirer or driver of the Vehicle was aware
or ought to have been aware of the unsafe or un-roadworthy condition
of the Vehicle.
c) The Vehicle is driven by any person not identified as an Authorised
Driver in the Rental Agreement.
d) The Vehicle is damaged as a result of submersion in water, including
as a result of crossing creeks, rivers, flooded fords, salt water or on
beaches, driving through low plain flooded areas or if there was a
reasonably foreseeable risk of the Vehicle’s submersion in water (for
example, while parked in a below ground parking garage).
e) The Vehicle is used in any off road conditions, including on any
unsealed road (being a road not sealed with a hard material such as tar,
bitumen or concrete). Off road conditions include: fire trails, beaches,
sand, tracks, fields or paddocks. The only exception to this is reasonable
use of access roads to recognised commercial campgrounds.
f) The Vehicle is driven when a warning light appears or where the
coolant temperature gauge enters a red zone (High).
g) The use of roof racks and snow chains on the Vehicle where such roof
racks or snow chains have not been hired through JUCY
h) The Vehicle including its accessories and spare parts is damaged as a
result of incorrect fitting or use of snow chains or ski/snowboard racks,
roof racks or bicycle racks
i) The Vehicle is driven on a road or ski resort access road without snow
chains when snow chains are required to be fitted by the relevant local
Roads and Transport Authority or the relevant ski resort
j) The costs to replace keys which have been lost, broken or damaged,
the cost of retrieval of keys which have been locked inside a Vehicle
k) All costs as a result of breakages, loss, theft or defacement of
the Vehicle’s interior caused by or contributed to by the Hirer, any
Authorised Driver, any person the Hirer permits or allows to drive the
Vehicle, any invitee of the Hirer or any passenger in the Vehicle.
l) RISK-TAKER or CHANCE-IT Excess Reduction Cover does not cover
any theft or attempted theft of the Vehicle or its contents resulting
in damage where reasonable precautions were not taken to protect
against that theft or attempted theft.
m) Loss of or damage to personal belongings. JUCY recommends
the Hirer does not leave valuables in the Vehicle and JUCY strongly
recommends that the Hirer ensures they take out the highest level of
n) All damage and costs caused by or in connection with reckless
conduct or wilful misconduct of the Hirer or an Authorised Driver
or any invitee of the Hirer or passenger in the Vehicle. For example,
Excess Reduction Cover does not apply in connection with any incidents
involving sitting or standing on the bonnet, boot or roof of the Vehicle or
propelling an object from the Vehicle.
o) If the Vehicle is wilfully or recklessly damaged or is lost as the result
of the wilful or reckless actions of the Hirer or an Authorised Driver
or any invitee of the Hirer or passenger in the Vehicle (Note: Wilful or
reckless damage includes any punctures or damage to tyres or rims
caused by or contributed to by the Hirer, any Authorised Driver, any
person the Hirer permits or allows to drive the Vehicle, any invitee of
the Hirer or any passenger in the Vehicle, burning out a clutch and any
damage arising from using the Vehicle to propel any other vehicle).
p) Except where JUCY is in breach of this Agreement, the costs relating
to delivery of a replacement Vehicle required as a result of any of the
exclusions listed in this clause 11.
q) Any costs associated with the incorrect use of fuel or the use of: (a)
fuel (fuel being diesel or petrol); (b) the use of Bio-Diesel which should
not be used; or (c) water; or (d) other contamination of fuel or water of
r) The cost to retrieve or recover a Vehicle back to road level, which
may include, but is not limited to a Vehicle that has become bogged,
submerged, caught, trapped, stuck or restricted in anyway.
s) If the Vehicle is involved in a single vehicle rollover or the roof of the
Vehicle is damaged as a result of any single vehicle incident or accident,
regardless of any Excess Reduction chosen by the Hirer, the Hirer must
pay JUCY and is responsible to JUCY for all costs and damages arising
in respect of such rollover, incident or accident. The Hirer’s liability
under this clause is limited to an amount of $5,000. For the purposes
of these terms and conditions a single vehicle “rollover” includes any
incident or accident where the Vehicle has rolled, tipped or fallen over
and this has caused damage to the Vehicle, including to the roof and/or
sides of the Vehicle.
t) The Vehicle is operated in any race, speed test, rally or contest or
the Vehicle is used for the purpose of reward (for example, as a taxi or
u) The Vehicle is driven by any person who at the time when that person
drives the Vehicle is disqualified from holding or has never held a
driver’s licence appropriate for that Vehicle, or such person is not legally
entitled to drive the Vehicle in Australia
v) The Vehicle is operated outside the Term of Hire or any agreed
extension of that term.
w) If a driver of the Vehicle is convicted of any driving offence under
Australian law where the Vehicle, property or any other vehicle is
damaged in circumstances which are illegal in Australia.
x) If the Vehicle is loaded or is being loaded in excess of the
a) If the RISK-TAKER or CHANCE-IT Excess Reduction Cover has
been chosen, the excess/Bond is payable by credit card only. Please
note the relevant amount will be debited from the Hirer’s credit card
immediately. Subject to (b) below, the Bond is fully refundable provided
the Vehicle is returned on time on the Return Date and to the Return
Point, undamaged with a clean interior and with a full fuel tank. For
dispute resolution in respect of Bonds please refer to clause 22 of this
b) The Hirer authorises JUCY to deduct from the Bond any amounts due
by the Hirer to JUCY arising as a result of this Agreement, including the
amount of any damage, the charges as set out in this Agreement and as
listed in clauses 3,7,12,14,15,16,17 and 18. JUCY will give the Hirer
notice, by contacting them at the email address specified in the Rental
Agreement, of the deduction of such amounts.
c) JUCY reserves the right to retain all or part of the excess/Bond
for such period as JUCY may determine (acting reasonably) after the
Term of Hire to cover the cost of un-notified damage, infringements or
damage to third parties or their property. Once a refund is processed by
JUCY, it may take five or more business days for the funds to become
d) In the event of a claim, to allow JUCY and/or its insurer to determine
who is at fault, the relevant excess amount may be retained by JUCY
irrespective of who is at fault and such amount must be paid to JUCY
at the time the accident report is completed and not at the expiry of
the Term of Hire. The excess will be refunded only if JUCY is successful
in recovering the complete cost of the damages from the third party. If
JUCY is not successful in recovering the complete cost of the damages
from the third party then JUCY may retain all or part of the excess/
Bond being in respect of such amount of damages that JUCY was not
able to recover from the third party provided that JUCY shall not be
entitled to retain any amounts to the extent that any damages have
been caused by or contributed to by a breach of this agreement or
the negligent act, error or omission of JUCY or any of its officers,
employees or agents. The Hirer acknowledges that third party claims
can take many months to resolve.
e) In the event of a replacement Vehicle being dispatched due to an
accident, the applicable excess/Bond will be twice that of the excess/
Bond for the original Vehicle.
f) In the event of a replacement Vehicle is given due to an accident, any
Excess Reduction Cover taken is not transferable to the replacement
g) For the purposes of this clause 12, ‘damage’ includes any and all
damage to third party property (including Vehicle(s), damage to the
Vehicle including tyres and windscreens, towing and recovery costs,
theft, fire, break-in or vandalism costs and the cost of the daily rental
rate for the Vehicle for the period the Vehicle is unavailable for hire by
JUCY due to repair.
h) Where the Vehicle has been returned during or outside office hours
and the Vehicle has undiscovered damage to the windscreen or body
that has not been reported or is not covered by the Hirer’s chosen
excess reduction cover, the Hirer will be charged and contacted
summarizing the cost of repairs
13. JUCY’S LIABILITY AND OBLIGATIONS
a) JUCY shall hire the Vehicle and supply any services pursuant to this
i) on the terms and conditions expressly set out in this Agreement; and
ii) subject to non-excludable rights under consumer protection laws.
No other terms or rights apply.
b) Except as set out in the paragraphs below, JUCY accepts its liability
to you for breach of contract or negligence under the principles applied
by the courts and for breach of any non-excludable rights under
consumer protection laws.
c) As the hire of the Vehicle and any services JUCY may provide
pursuant to this Agreement is provided to the Hirer for the primary
purpose of personal, domestic or household use, JUCY does not accept
liability to the Hirer for losses that result from the use of the Vehicle
or any of JUCY’s services in connection with the conduct of a business.
However, we will accept that liability if it cannot be excluded under
any legislation. If that liability cannot be excluded but can be limited
under any legislation, JUCY limits its liability to resupplying, repairing
or replacing the Vehicle or services (or payment of the cost of resupply,
repair or replacement) where it is fair and reasonable to do so.
d) JUCY is not liable for any loss to the extent that it is caused by the
Hirer (for example, through the Hirer’s negligence or breach of contract).
e) JUCY is not liable for any loss to the extent that it results from the
Hirer’s failure to take reasonable steps to avoid or minimise the Hirer’s
f) JUCY is not liable for any loss caused by JUCY failing to comply with
its obligations in relation to the hire of the Vehicle or provision of any
services where such loss is caused by events outside its reasonable
control (such as a failure in equipment that is not owned or operated by
us, an industrial strike or an act of God).
g) The liability JUCY accepts to the Hirer under this clause 13 includes
liability for our agents according to the principles of vicarious liability
at common law.
h) This clause 13 will survive termination of this Agreement.
i) JUCY shall make the Vehicle available to hire by the Hirer at the
nominated time on the Start Date at the Collection Point in a safe and
j) JUCY shall provide all booking agents with updated terms and
conditions and Vehicle specifications. Any discrepancies regarding the
terms and conditions and/or Vehicle category must be addressed via
the original booking agent.
14. ADDITIONAL HIRE COSTS
a) 1 additional driver is free. All other additional drivers are charged
at $2.00 AUD per day with a max cap of $50.00 at 25 days
b) Subject to approval by JUCY, one-way rentals are available between
all branch locations. A one-way fee may apply and will be quoted at the
time of booking.
c) Baby seats, roof racks and snow chains can be requested at the time
of reservation at a cost of $40 each per rental. All items are subject to
d) GPS - (SATELLITE NAVIGATION UNIT) : $10.00
(i) The Hirer is liable for misplacing or damaging the GPS unit, mount,
charger and carry case to a maximum charge of $300.
(ii) JUCY is not responsible for any harm, damage, loss or misadventure
that occurs as a result of the use or misuse of the GPS unit.
(iii) The Hirer agrees to follow all safety and usage guidelines provided
by the GPS manufacturer and/or JUCY.
e) For drivers between 18-20 an underage driver surcharge will apply
for rentals on cars and will be quoted at the time of booking
f) When returning Vehicles after hours, please note that Vehicles must
be returned to the branches, not the airport terminal car parks. The
Vehicle also remains the responsibility of the Hirer until such time as
JUCY takes back possession of the Vehicle during standard operational
g) After Hours pickups are available on request only. Fees may apply for
After Hours pickups and will be quoted at the time of booking. The Hirer
is responsible for airport car parking costs. For all After Hours pickups
a Rental Agreement (including copies of all drivers’ licences) must be
completed and returned to JUCY at least 48 hours prior to travel.
h) All rentals picking up or dropping off on the following days will
incur an additional $100 surcharge: New Year’s Day, Australia Day,
Good Friday, Easter Monday, Anzac Day, Boxing Day (or public holidays
declared for those days).
i) All rentals picking up in Adelaide will incur an additional $20 location
fee. This fee will cover the pick up service provided by Andrew’s Airport
15. INFRINGEMENT FEES
a) The Hirer is liable for all infringement notices received in respect of
offences committed during the Term of Hire, including in connection
with any fines or charges for traffic offences and speeding offences,
any failure to comply with directions given by a traffic signal, any
parking offences and freedom camping offences.
b) In the event that JUCY receives notice of an infringement and/or
fine, JUCY may (in its absolute discretion) itself, or JUCY may engage a
subcontractor to, either:
(i) transfer that infringement and/or fine into the Hirer’s name and
charge the Hirer an administration fee for each infringement incurred of
$60 for costs associated with the process; or
(ii) debit the Hirer’s credit card for the amount of the infringement and/
or fine and charge the Hirer an administration fee for each infringement
or fine processed at a rate of $60 per infringement or fine being in
respect of costs associated with the process.
c) The Hirer is hereby notified that, if JUCY (itself or by its appointed
subcontractor) proposes to debit the Hirer’s credit card for an
infringement and/or fine:
(i) JUCY will send (or have sent) to the Hirer, including by email to
the address set out in the Rental Agreement, a copy of the relevant
infringement or fine notice and any reminder notice as soon as
practicable after it is received by JUCY;
(ii) the Hirer may have the right to challenge, query or object to the
alleged offence to the authority that issues the infringement notice
or a court (details of the relevant process should be provided on any
infringement notice or fine);
(iii) The Hirer may have the right to seek a court hearing (within such as
specified on the notice of infringement or fine); and
(iv) the Hirer has the right to dispute the matter with the credit card
d) TOLLS: All JUCY Vehicles are fitted with a Roads and Maritime
Services (RMS) E-Toll Tag. If you travel on a toll road and incur any tolls,
JUCY will supply your details, including credit card details, to RMS. You
must pay RMS the tolls incurred and a service fee of $3.30 for each
calendar day on which the Vehicle incurs a toll. For further information
please see the following RMS’s Terms & Conditions.
16. MECHANICAL REPAIRS, ACCIDENTS AND EQUIPMENT
a) If there is an equipment defect or mechanical failure of the Vehicle
during the Term of Hire, the Hirer must notify JUCY as soon as
practicable and in any event within 48 hours from the time the Hirer has
knowledge of the defect or failure in order to give JUCY the opportunity
to rectify the problem during the Term of Hire.
b) The Hirer may contact JUCY by telephone Toll-Free on 1800 150
850 or on (07) 3236 9882.
c) JUCY reserves the right not to accept liability for any claims
submitted after the period specified in clause 16(a) unless the Hirer is
able to give a reasonable excuse (in the absolute discretion of JUCY) as
to the failure to provide notice within such period.
d) All vehicles are registered with the NRMA for 24 hour roadside
This service covers all Mechanical and Non-Mechanical breakdowns.
All Mechanical breakdowns are covered by JUCY’s relevant Roadside
Assistance program and include the following:
All Non-Mechanical breakdowns are subject to the relevant call out
fees being charged by NRMA, or any other third party supplier and are
not covered by Stress Free Excess Reduction Cover, an administration
fee may also be applied by JUCY. This includes, but is not limited to the
Out of fuel/incorrect fuelling of the Vehicle
Wheels and tyres
Keys being lost, broken or locked inside the vehicle
A breakdown as a result of damage caused in an accident,
e) The Hirer must ensure that no persons interfere with the distance
recorder or speedometer, or (except in an emergency) any part of the
engine, transmission, braking and/or suspension systems of the Vehicle.
f) In the event of any accident or incident involving the Vehicle, the Hirer
(i) notify JUCY of the full circumstances as soon as practicable and in
any event within 48 hours from the time of the accident or incident;
(ii) notify the appropriate Australian Emergency Services (Police,
Ambulance, Fire) by calling ‘000’ if the accident or incident involves an
(iii) record full details of all parties, witnesses to, and Vehicles involved
in, the accident or incident;
(iv) prepare a written statement of the facts signed by all parties; and
(v) obtain a copy of any relevant Police report.
g) In the event of an accident or incident involving the Vehicle, the Hirer
(i) make any admission of liability; or
(ii) arrange or undertake any repairs or salvage without JUCY’s prior
authority except to the extent that repairs or salvage are necessary to
prevent further damage to the Vehicle and/or to other property.
h) The availability of a replacement Vehicle is not guaranteed and is
subject to availability, Hirer’s location, accident liability and remaining
i) Additional Hirer charges may be incurred including as follows:
(i) if a replacement Vehicle is required as a result of an accident, the
Hirer is responsible for making their own way to the relevant JUCY
branch or pickup location;
(ii) the Hirer is responsible for the cost of transporting the Hirer and
any accompanying passengers away from the accident location;
(iii) Provided JUCY has complied with clause 16(a), the Hirer must pay
for any costs relating to delivery of a replacement Vehicle required
as a result of any of the exclusions listed in clause 11. These costs
apply irrespective of any Excess Reduction Cover applicable to this
(iv) In the event that a replacement Vehicle is given due to an accident,
any Excess Reduction Cover is not transferable to the replacement
j) No replacement Vehicle will be provided without receipt of a
completed damage claim form where one is required by JUCY.
k) Without limiting any other provision of this Agreement, in the
event of an accident, breakdown or equipment failure, whether or not
a replacement Vehicle is available or accessible to the Hirer, JUCY
will not be liable for any resulting accommodation or living expenses
that are incurred, nor personal expenses for missed activities unless
such accident, breakdown or equipment failure has been caused by or
contributed to by a breach of this Agreement by or the negligent act,
error or omission of JUCY.
l) Any mechanical or towing expenses required for the Vehicle must
be authorised by JUCY prior to the repairs or towing taking place or
permitted in accordance with clause 16. Otherwise, JUCY reserves the
right to hold the Hirer liable for such costs.
m) An additional Damage Administration fee of $75 will be applied
for processing damage claims. This fee applies to all damage claims
regardless of whether the Hirer elects to use JUCY Excess Reduction
Cover or has made their own travel Insurance arrangements.
n) If any compensation is approved by JUCY due to an accident,
breakdown or equipment failure, JUCY by agreement may compensate
the Hirer the proportionate daily rental rate for the period during which
the Vehicle could not be used for its intended purpose.
17. RETURN OF THE VEHICLE
a) The Hirer shall at or before the expiry of the Term of Hire, deliver the
Vehicle (including Vehicle keys) to the branch or Return Location stated
in the Rental Agreement, or, subject to these Terms and Conditions,
obtain JUCY’s consent to the amendment or continuation of the hire.
(Note: No refund is available to the Hirer if the Vehicle is returned
earlier than the Return Date stated in the Rental Agreement).
b) In the event of any unauthorised extension to the Return Date, JUCY
reserves the right to charge the current daily rental rate for each day
until the Vehicle is returned and an additional late return fee of up to
$500 In the event of any unauthorised change to the Return Location,
JUCY reserves the right to charge an additional relocation fee of up to
c) JUCY may charge the Hirer a cleaning fee of up to $250 if, in the
reasonable opinion of JUCY, the Vehicle is not returned in a clean and
tidy condition (including evidence of smoking in the vehicle)
d) JUCY may charge the Hirer a fee of up to $500 for failure by the
Hirer to empty the grey water or toilet cassette (if applicable) from the
e) Except where the Hirer has pre-purchased gas or fuel, failure to
return the Vehicle with full petrol, diesel and/or LPG tanks will result
in a $30 administration fee in addition to the cost of refilling the fuel
calculated at a rate of $3 per Litre
18. BREACH OF CONTRACT
The Hirer agrees that JUCY shall have the right to refuse any rental and/
or terminate the hire and take immediate possession of the Vehicle,
without notification to the Hirer, if:
(i) the Hirer fails to comply with any of the material terms and
conditions of this Agreement, particularly clause 6;
(ii) the Hirer has obtained the Vehicle through fraud or
(iii) if the Vehicle is damaged; or
(iv) in the reasonable opinion of JUCY and/or the Australian Police
the Authorised Driver(s) do not have sufficient skill or experience to
operate the Vehicle in a safe manner or the safety of the passengers or
the Vehicle is at risk.
In such event the Hirer will: (a) not be entitled to a refund of part of the
rental charges; and (b) be responsible for the payment of any towing
costs to return the Vehicle to the Return Location plus a fee to cover
the reasonable costs of JUCY in arranging the return of the Vehicle up
to a maximum of $100. The termination of the hire under this clause 18
shall be without prejudice to the other rights of JUCY or the Hirer under
this Agreement or otherwise at law.
a) The following terms have their respective meanings in the Personal
Property Securities Act 2009 (Cth) (‘PPSA’) – financing statement,
interested person, register, proceeds, security agreement and security
b) The Hirer acknowledges that:
(i) by hiring the Vehicle from JUCY, the Hirer may be granting a security
interest in the Vehicle (and any proceeds) to JUCY, and that this
Agreement may constitute a security agreement;
(ii) any security interest arising under this Agreement attaches to the
Vehicle when the Hirer obtains possession of the Vehicle and not at any
other time; and
(iii) JUCY may perfect its security interest by lodging a financing
statement on the PPSA register.
c) JUCY does not need to give you any notice under the PPSA (including
a notice of a verification statement) unless the notice is required by the
PPSA and that requirement cannot be excluded.
d) You must do anything reasonably required by JUCY to enable JUCY
to register its security interest, with the priority it requires, and to
maintain the registration.
20. GENERAL PROVISIONS
a) The Hirer acknowledges that JUCY retains title to the Vehicle at all
times. The Hirer must not agree, attempt, offer or purport to sell, assign,
sub-let, lend, pledge, mortgage, let or hire or otherwise part with or
attempt to part with the possession of the Vehicle.
b) The Hirer warrants that all information supplied by them to JUCY in
connection with Agreement is true and correct.
c) All charges and expenses payable by the Hirer under this Agreement
are due on demand by JUCY including any collection costs and
reasonable legal fees incurred by JUCY.
d) JUCY may vary this Agreement at any time, however where a booking
has been confirmed, the terms and conditions applicable at the time of
confirmation will continue to apply to that booking.
e) The Hirer must not assign, transfer or novate this Agreement or any
rights or obligations under this Agreement, without the prior written
consent of JUCY. The Hirer authorises JUCY to sub-contract the
provision of any of the services under this Agreement as JUCY may
require in its absolute discretion from time to time and at any time.
f) If we waive any rights available to us under this Agreement on one
occasion, this does not mean that those rights will automatically be
waived on any other occasion.
g) To the extent that any clause or part of any clause is in any way
unenforceable, invalid or illegal, it is to be read down so as to be
enforceable, valid and legal. In the event this is not possible, the clause
(or where possible, the offending part) is to be severed from this
Agreement without affecting the enforceability, validity or legality of
the remaining clauses (or parts of those clauses as the case may be)
which will continue in full force and effect.
h) In this Agreement, including and includes are not words of limitation.
i) The Terms and Conditions:
(i) are governed by the law in force in Queensland and each party
irrevocably submits to the non-exclusive jurisdiction of the courts of
(ii) do not create a relationship of principal and agent, joint venture,
partnership or fiduciary relationship between the parties.
j) All references to “$” in this Agreement are to Australian dollars and
JUCY will collect personal information about the Hirer as part of the
rental process. JUCY may not be able to perform this Agreement if all
the information requested is not provided. Any information collected by
is on our website. The hirer agrees JUCY may collect, use and disclose
the Hirer’s personal information (including but not limited to the location,
usage and servicing of the Vehicle, your speed, distance travelled
and locations visited) through GPS tracking and diagnostics and other
Privacy Act 1998 (Cth), individuals have rights of access to, and correction
of, their personal information.
22. DISPUTE RESOLUTION
a) If you have a complaint about your JUCY experience, or if you have
any feedback, our staff at the branch will use reasonable endeavours to
rectify the error or resolve the issue.
b) If your concerns are not resolved to your satisfaction you may make a
complaint to JUCY at one of our branches, over the telephone, by email
or by post. JUCY will then refer the matter to our internal complaint
c) Upon receipt of a Hirer’s complaint, JUCY will acknowledge receipt
of the complaint. JUCY will try to resolve a Hirer’s complaint at the time
it is raised. However, if JUCY needs to investigate a Hirer’s complaint
further, JUCY will investigate the matter and will aim to resolve the
complaint or inform the Hirer what it is doing to resolve the complaint
within 14 days of receipt of the complaint.
d) The time JUCY spends investigating a complaint is determined by
its seriousness and complexity. JUCY is committed to resolving all
complaints within 14 days of receipt of the complaint.
e) Once JUCY has resolved any complaint with the Hirer, JUCY will aim
to finish all steps to deliver that resolution within 14 days. JUCY will
only implement a resolution once it has been accepted by the Hirer.
f) If JUCY is not able to resolve a complaint within the timeframes set
out above, JUCY will contact the Hirer and explain the reason for the
delay and give the Hirer a new timeframe for resolution.
g) If the Hirer is not happy with how the Hirer’s complaint has been
resolved, the Hirer has a number of options. JUCY may escalate the
complaint and review the resolution the Hirer was offered. This may
involve an escalation to the next level of management. There may
be external dispute resolution options available to the Hirer and you
may refer trade practices issues to the Australian Competition and
h) Complaints may be made and the progress of a complaint may be
checked by contacting JUCY by any of the following means:
(i) by email: email@example.com
(ii) by post: Feedback, JUCY PTY Limited, PO Box 566, Fortitude
Valley QLD 4006
(iii) by telephone: 1 800 150 850 (toll free) or +61 07 3236 9882
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.