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go rentals - ski car rentals companies

go rentals depot information

Go Rentals Rental Terms for travel between 01-Apr-2016 and 31-Dec-2024

Rental rates include:
• GO Basic insurance cover (applicable bond/excess applies)
• Unlimited kilometres
• 24hr Automobile Association roadside assistance
• Maps and travel guides
• Airport transfers upon pick up and drop off
• Airport or city hotel transfers upon pick up
• 15% GST (goods and service tax)
• Credit card fees
• Road user charges
• Two waiver options to reduce or eliminate the excess

Rental duration
Minimum hire periods apply between depots as follows:

PICK UP BRANCH Auckland Wellington Christchurch Queenstown Dunedin
Auckland 3 days 5 days  7 days 7 days 7 days
Wellington 3 days 3 days 7 days 7 days 7 days
Christchurch 3 days 3 days 3 days 5 days 2 days
Queenstown 3 days 3 days 5 days 3 days 2 days
Dunedin 2 days 2 days 2 days 2 days 2 days

Calculating the Rates
Rates are calculated on a 24 hour period. However, on the day of drop off, an allowance of up to 4 hours is permitted before an additional day is charged. The following example illustrates the applicable charges.
Example: A vehicle is picked up on 1 September and dropped off on 8 September.

12.00 12.00 or earlier 7 day hire
12.00 Up to 13.00 7.2 days hire
12.00 Up to 14.00 7.4 days hire
12.00 Up to 15.00 7.6 days hire
12.00 Up to 16.00 7.8 days hire
12.00 After 16.00 8 day hire

Where a hire includes two different rate periods each day of the hire will be charged for at the rate applicable for that day.

What is not included in the rates:
• Fuel – all vehicles are supplied with a full tank of fuel at the commencement of the hire and must be returned with a full tank at the end of the hire.
• Ferry charges if the vehicle is taken between the North and South Islands.

Extra fees
The following fees will be added where applicable:

• There is a one off charge of $10 for each additional driver. (Not a daily charge)
• One way fees (as detailed in table below)

PICK UP BRANCH Auckland Wellington Christchurch Queenstown
Auckland $0 $150 $250 $250
Wellington $0 $0 $250 $250
Christchurch $0 $0 $0 $150
Queenstown $0 $0 $250 $0

The following accessories are available for hire:
• GPS device $8 per day
• Baby capsule $45 per hire
• Child seat $45 per hire
• Booster seat $45 per hire
Please note: New Zealand law requires children up until they reach the age of 8 years to use a child seat.
• Snow chains $45 per hire
• Roof racks $50 per hire
• Ski racks $50 per hire
Please note: Roof racks are available on GO Compact, GO Touring, GO Executive, GO Intermediate, GO Large. The hirer will need to bring bungy cords to secure luggage.

Vehicles must be picked up and/or dropped off at a GO Rentals branch location and transfers are available as follows:
Airport transfers
• Pick Up: Airport shuttle transfers are available from the International or Domestic terminals to the GO Rentals Airport branch. These are to be requested on arrival by using the appropriate branch Freephone number.
• Drop Off: Transfers are provided to the Airport terminal on drop off from all Airport branches.
Please note: There are no transfers available on Pick Up or Drop Off between the Airport and City branch in Auckland.

Airport and City Hotels
• Pick Up: FREE transfers are available between 09.00 and 14.30 and must be pre-arranged with GO Rentals at least 14 days prior to pick up.
• Drop Off: No transfers are available to airport or city hotels on drop off. Taxis can be arranged at the hirer’s expense or we can arrange to leave your vehicle at the hotel and collect it the next day free of charge.

GO Locations
All branches are open 7 days a week.
Auckland city (Penrose) 08:00 – 17:00
Auckland Airport 06:00 – 22:00
Wellington Airport 07:00 – 19:00
Christchurch Airport 07:30 – 19:00
Queenstown Airport 08:00 – 17:00

Dunedin Airport  08:00am – 08:00pm daily

Auckland City (Central) 08:00 – 17:00
After hours collections are available from all branches except Auckland City Central and Penrose depots as well as Queenstown. There is no fee for after hour pick ups and drop offs. Before we are able to leave a vehicle for collection outside of office hours, we MUST make contact with the client to arrange the details on our contract. This would include receiving contact details, drivers license details and credit card information. If contact cannot be made then we will have the vehicle available when we open the next morning.
If you, the agent, cannot provide contact details when making your booking then GO Rentals staff will contact you via phone or email to request the information.

Drivers License and Minimum Age
The minimum age to drive a GO Rentals vehicle is 21 years and there is no maximum age. Driving in New Zealand is only permitted if a current valid driver licence in English is held. Any restrictions or conditions on the licence will continue to apply in New Zealand. If the licence isn’t in English, the driver must obtain an International driving permit or an approved translation of their licence. They must also carry the original driver licence when driving in New Zealand on an International driving permit.

The hirer and any driver authorised to driver the vehicle are indemnified to the extent of NZ$10,000,000 in respect of any liability he or she might have for damage to any property (including injury to any animal) belonging to any person and arising out of the use of the vehicle.
The indemnity does not apply to any property being transported in the vehicle at the time of accident. Please note that the GO Basic insurance option is included in the daily rental rate.

GO Standard Insurance Options
All GO Standard rates include Basic insurance with an excess to apply. The following tables outline the options available to reduce the excess:

Vehicle Categories (Rates)

GO Zippy (Toyota Yaris)
GO Compact (Toyota Corolla hatch)
GO Touring (Toyota Corolla Sedan) GO Executive (Toyota Aurion)
GO SUV (Hyundai Tucson) GO Hybrid (Toyota Camry SL)
GO Station Wagon (Toyota Corolla wagon) GO Intermediate 4x4 (Toyota RAV-4)
Insurance Option Drivers Age 25+ Drivers Age 21-24
  Cost Per Day Standard Excess Cost Per Day Standard Excess
GO Basic Included $2,500 Included $3,500
GO Assured $20 (retail) $350  $20 (retail) $1,000
GO Peace of Mind $28 (retail) $0 $28 (retail) $350

Larger Vehicle Categories (Rates)

GO Large 4x4 (Toyota Highlander)
GO Sport Utility 4X4 (Toyota Hilux)
GO Luxury 4X4 (Toyota Landcruiser Prado) GO People Mover 
GO 10 Seater Van (Toyota HiAce) GO 12 Seater Van (Toyota HiAce)
Insurance Option Drivers Age 25+ Drivers Age 21-24
  Cost Per Day Standard Excess Cost Per Day Standard Excess
GO Basic Included $3,500 Included $4,500
GO Assured  $30 (retail) $500 $30 (retail) $1,500
GO Peace of Mind $45(retail) $0 $45(retail) $500

If GO Basic insurance has been taken the excess is payable by credit card only. Please note that this amount will not be debited from the card but a pre-authorisation will be obtained for the total amount of the excess as a bond.
The bond is fully refundable provided the vehicle is returned on time to the correct location, undamaged, with a clean interior and with a full fuel tank. Please note that underbody or roof damage is not covered by any insurance options.

Credit Cards
The hirer must provide a valid credit card for security and bond as part of the rental agreement. Accepted credit cards are Visa, MasterCard, American Express and Diners. Note that a debit card is not considered a credit card and cannot be used as a form of bond.

Travel Restrictions
Cars can only be driven on sealed/bitumen or wellmaintained roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road and 90 Mile Beach. Northland; all roads north of Colville on the Coromandel Peninsula; or any unformed road including any beach or any road that has been closed by traffic police or other authority.

On Road Assistance 
24 Hour roadside assistance is provided to all Hirers in all locations for any breakdown. Hirers are provided with an emergency freephone number to contact and a specialist will meet the hirer at the vehicles location.

Smoking and Animal Restrictions
Smoking in GO Rental vehicles is strictly prohibited and offenders will be charged a minimum vehicle grooming fee of NZ$200. Animals are also not permitted in any GO Rentals vehicle. The same grooming fee of NZ$200 will apply if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing.

Booking Amendments
• Changes to the drop off rental location after the rental has commenced must be approved by GO Rentals. If approved a minimum charge of NZ$500 may apply.

Rental extensions whilst on hire must be approved by GO Rentals and a minimum of 72 hours notice is required and are subject to availability which may be difficult during peak seasons. The extra cost must be paid to GO Rentals on confirmation of the rental
• Unauthorised extensions may incur a fee of NZ$500 in addition to the current daily rental rate.

Change of Vehicle
In the unlikely event that the reserved vehicle is not available GO Rentals reserve the right to substitute a comparably higher standard of vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the Hirer to any form of refund.

Toll Notices and Infringement Fees
In the event that GO Rentals receives an Unpaid Toll Notice relating to the period the vehicle was on hire, GO Rentals will pay the outstanding toll fees on behalf of the hirer and an administration fee of NZ$25 will be charged per notice in addition to the toll fees.
In the event that GO Rentals receives an infringement notice of a speeding, parking or other traffic infringement relating to the period the vehicle was on hire, GO Rentals will notify and provide the hirer details of the infringement notice as soon as is practical. GO Rentals will also provide the necessary information to the relevant authority for such notices to be directed to the hirer.
An administration fee of NZ$50 will be charged to the hirer for transfer of liability of the notice to the hirer.

All vehicles are provided with a full tank of fuel. A NZ$25 refuelling fee plus the cost of fuel will be charged if the fuel tank is not full upon return. A NZ$3.00 variance (approximately 10kms) is allowed.

Vehicle Category Downgrade/Upgrade
Should the hirer decide to take a lesser category vehicle than booked within 14 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.

Mechanical Repairs
The hirer shall not arrange or undertake any repairs without prior authorisation from GO Rentals except to salvage the vehicle to prevent further damage to the vehicle or to other property. If the hirer has had to pay to salvage the vehicle, the hirer must inform GO Rentals within a maximum 12 hour period or forfeit the right to seek reimbursement of the salvage costs.

Responsibilities of the Hirer
The hirer is fully liable for any damage to the GO Rentals vehicle and third party vehicle or property if the terms of the rental contract are breached.

Vehicle Return
Should the hirer decide to voluntarily return the vehicle, including car keys or accessories, prior to the expiry of the hire term, the hirer will not be entitled to a refund.

Interisland Ferry
Vehicles must be taken on the ferry between the North and South Islands and vice versa.

This document contains a summary of the rental conditions. If you require further information please refer to our full terms and conditions.
All rates and conditions are subject to change as required and without prior notification.  

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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